Give us feedback

Help us make sure every experience you have with BCITO is as good as it can be.

Have you got some feedback for us? 

Maybe you’d like to give us a compliment about a great experience you’ve had, make a complaint, or have some feedback about something else.

Whatever the reason, we’d like to hear from you. And if you have a problem, we want to put things right.

Please email us at [email protected]

Complaints

We are committed to high levels of customer service and have developed a complaint notification, management and resolution process.

A complaint can be about anything to do with BCITO, for example, it might be about our processes, our services or our people. developed a formal complaint notification, management and resolution process.

We have a process to manage complaints. These are recorded by our team and investigated and resolved by a BCITO Manager. We want you to know the outcome of your complaint, if you would like that too please let us know your preferred method of communication; it could be an email, a phone call or not at all.

The process

  • All complaints are recorded and investigated by a BCITO manager in a timely manner.
  • When a complaint is received, we record it in our complaints register and a BCITO manager is assigned to investigate.
  • We will respond to you using your preferred method of communication.
  • If the complaint is about another person, such as a BCITO employee, we will involve them in this process.
  • Once the investigation is complete, if requested, we will communicate the outcome with you, using your preferred method of communication.

If you would like to know more, please email us at [email protected]